Where can i view the freight charges? Freight charges are calculated at the cart. Simply add your items to the cart and enter your preferred delivery address Why can’t i see freight charges on your website? In some cases, we may not have accurate packaging dimensions for your selected item(s), or your order may include quantities or products that require a consolidated or bulky goods freight quote. When this occurs, standard shipping rates will not be displayed. Instead, you will be presented with a “Request Bulky Goods Freight Quote” option, allowing us to provide you with the most accurate and cost-effective delivery price.Rest assured there is NO COMMITMENT TO PURCHASE and NO REQUIREMENT FOR CREDIT CARD DEATILS ONLINE if you proceed with a quote request thru the checkout. Can I get freight quotes over the phone? For most inquiries freight charges can be seen at the cart on entering your delivery address. If you have received a “Request Bulky Goods Freight Quote” notification, unfortunately we are unable to offer freight quotes over the phone. We will need to source the most cost-effective freight solution for you at the time of inquiry thru our transport partners.

What is the Quote and Order Process

Simply add your chosen product(s) to the cart and proceed through checkout, providing your billing and delivery address details. Pay using your preferred payment method. You will receive an email with your order confirmation and invoice, followed by shipping details once your goods have been dispatched. (Creating an account is optional but allows you to easily track your orders and requests).

Can I see my Previous Enquiry History

During the enquiry process you have the oportunity to create an account. If you have created an account during a previous enquiry you history will be shown in your account. Simply log in using the icon at the top of the site or under the my account link in the the footer

I can't see a particular Brand im am interested in

It may be a brand that is not Manufactured in Australia. At LadderZone we promote Australian Manufacturing and products that have been Designed, Manufactured & Tested in Australia to the Australian Ladder Standards.A purchase from LadderZone is your assurance of Quality, Safety and Longevity and you are dealing directly with Manufacturers.

Payment & Delivery - LadderZone

Payment

We accept the following payment methods:

Credit Card

We accept credit card payments by MasterCard and Visa.
Payment instructions will be provided on your invoice.

EFT

We accept payments by Electronic Funds Transfer.
Payment instructions will be provided on your invoice.

Shipping & Delivery

Australia wide delivery – Door to door:
Shipping multiple items together can often reduce the freight cost per item compared to shipping a single product. At checkout, shipping will usually be automatically calculated and displayed based on your order and delivery location. However, when an order exceeds a certain size, weight, or quantity thresholds, a “Request Bulk Shipping Rate” option will be shown instead. This allows us to source the most cost-effective freight solution for larger or bulkier orders. Once your request or order is submitted, we will email you a quotation invoice that includes any applicable delivery costs. Enquiries for shipping cost to sales@ladderzone.com.au

Pick-up from Warehouse

Your order may be available for direct pick-up from the supplier warehouse. Pick-up orders do not include any further charges. (Make your selection during checkout)

Delivery address

We will use your billing address as your delivery address. You can also have your order delivered to a different address. Simply fill out a different shipping address when placing your order.

Delivery Times

All invoiced orders are ex stock. Door to door delivery times depend on your location.

Enquiries for delivery times to – sales@ladderzone.com.au

Shipping Method

All door to door orders are delivered by road transport – standard delivery. If you require express delivery please contact us.

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